Frequently Asked Questions

The 21+ age requirement is mandated by Philippine law and PAGCOR (Philippine Amusement and Gaming Corporation) regulations for casino-style online gambling. 8jilizz strictly enforces this requirement through identity verification at registration. Any account found to belong to a player under 21 will be immediately closed and any deposits returned. This is non-negotiable — we take our responsibility to protect minors very seriously.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. You'll need to submit:

• A valid government-issued photo ID — Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID are all accepted;
• A selfie holding your ID next to your face;
• Proof of address (utility bill, bank statement, or barangay certificate) dated within the last three months.

Our verification team typically reviews submissions within 24 hours. You'll receive an email confirmation once your account is fully verified.

No. Each player is permitted only one 8jilizz account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login credentials, use the password reset function on the 8jilizz Login page rather than registering a new account.

Go to the 8jilizz Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. For further assistance, contact our 24/7 live chat support directly from the platform.

8jilizz supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash and PayMaya (Maya) — the fastest options for both deposits and withdrawals;
• Online banking: BPI, BDO, Metrobank, and UnionBank via InstaPay or PESONet;
• Over-the-counter: Selected 7-Eleven and Cebuana Lhuillier outlets for cash deposits.

All transactions are processed in Philippine Peso (₱). Minimum deposit is ₱100 for most methods.

GCash deposits to your 8jilizz account are processed in real time — funds typically appear in your gaming wallet within seconds of a successful transaction. If your deposit hasn't reflected after 5 minutes, take a screenshot of your GCash transaction confirmation and contact our live chat support team with the reference number. Do not attempt a second deposit until the first one is resolved.

To withdraw, log in to your 8jilizz account and navigate to the Cashier section. Select "Withdraw," choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before your first withdrawal can be processed. GCash and PayMaya withdrawals are typically processed within 1–3 hours. Bank transfers via InstaPay may take up to 24 hours. Minimum withdrawal amount is ₱500.

8jilizz does not charge any fees on deposits. For withdrawals, 8jilizz also does not impose platform-side fees — however, your bank or e-wallet provider may apply their own transaction charges, particularly for inter-bank transfers. GCash and PayMaya withdrawals are generally fee-free on the player's end. We recommend checking your e-wallet's current fee schedule for the most accurate information.

Withdrawal requests may be declined for several reasons:

• Your KYC verification is incomplete or documents are pending review;
• You have an active bonus with unmet wagering requirements — bonus funds must be wagered before withdrawal;
• The withdrawal amount exceeds your current verified limit;
• There is a security hold on your account pending review.

In all cases, our support team will notify you of the reason via email. Contact live chat for the fastest resolution.

8jilizz offers a welcome bonus package for newly registered players who make their first qualifying deposit. The exact bonus amount and structure are displayed on the promotions page within your account after registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you must wager a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in wagers before the winnings become withdrawable. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for contribution rates.

Yes, you can forfeit an active bonus through your account settings under the "Bonuses" section. Be aware that forfeiting a bonus will also remove any bonus-derived winnings that have not yet met the wagering requirement. Your real-money balance will remain unaffected. If you're unsure whether to forfeit a bonus, contact our support team for guidance before making a decision.

Yes. 8jilizz regularly runs reload bonus promotions for existing players, as well as seasonal offers tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and international boxing matches. Loyalty rewards are available for active players — details are visible in your account's promotions section. Promotional offers change regularly, so check back often to make sure you don't miss out.

8jilizz offers a comprehensive game library designed for Filipino players, including:

• Slots — hundreds of titles from leading providers, including jackpot and megaways slots;
• Live Casino — real-time baccarat, roulette, blackjack, and game shows with live dealers;
• Fishing Games — including the popular Caishen Fishing title;
• Bingo — multiple bingo variants with real-time draws;
• MT Live — featured in our MT Live section with exclusive live game formats.

New titles are added regularly. Browse the full catalogue after logging in to your 8jilizz account.

Yes. The 8jilizz platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits via GCash, and manage your account directly from your smartphone without needing to download a separate app. Simply open your mobile browser, navigate to the 8jilizz site, and log in as normal. The interface automatically adjusts to your screen size for a smooth gaming experience whether you're in Makati, Cebu, or anywhere else in the Philippines.

All games on 8jilizz use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are audited by independent testing laboratories. Live casino games use physical equipment (cards, roulette wheels) operated by trained dealers in real time, streamed directly to your device. The RTP (Return to Player) percentage for each slot game is displayed in the game's information panel.

If a game freezes or you experience a disconnection during a round, don't worry — your session data is saved server-side. Simply refresh your browser or reopen the game. In most cases, the game will resume from where it left off, or the round will be completed automatically based on the last confirmed game state. If you believe a wager was lost due to a technical error, contact our support team with the approximate time and game name and we'll investigate promptly.

8jilizz uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored on secure, access-controlled servers and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

We recommend the following steps to keep your 8jilizz account secure:

• Use a strong, unique password that you don't use on any other site;
• Enable two-factor authentication (2FA) in your account security settings;
• Never share your login credentials with anyone — 8jilizz staff will never ask for your password;
• Log out of your account after each session, especially on shared devices;
• Be cautious of phishing attempts — always verify you're on the official 8jilizz domain before entering your details.

If you suspect that someone has accessed your 8jilizz account without your permission, contact our support team immediately via live chat. We can place an immediate security hold on your account to prevent further activity while we investigate. Change your password as soon as possible and review your recent transaction history. If you believe a financial crime has occurred, you should also report it to your bank or e-wallet provider (GCash, PayMaya) and to the relevant Philippine authorities.

Log in to your 8jilizz account and go to Account Settings, then select "Responsible Gaming." From there, you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. If you want to decrease a limit, the change is instant. If you want to increase a limit, a mandatory 24-hour cooling-off period applies before the increase takes effect — this is a deliberate safeguard to prevent impulsive decisions. For more details, visit our Responsible Gaming page.

Self-exclusion allows you to block access to your 8jilizz account for a set period — options include 6 months, 1 year, or permanent exclusion. Once activated, you will not be able to log in, deposit, or place wagers for the duration of the exclusion. Self-exclusion cannot be reversed during the active period. To activate, go to Account Settings > Responsible Gaming > Self-Exclusion, or ask our live chat support team to activate it on your behalf immediately. We will also stop sending you promotional communications during your exclusion period.

If you or someone you know is struggling with problem gambling, support is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and guidance for Filipino players. You can also reach out to mental health professionals or counselling services in your area — in Metro Manila, Cebu, and Davao, there are accredited counselling centres that offer confidential support for gambling-related concerns. The 8jilizz support team can also connect you with resources and activate protective tools on your account immediately. Visit our Responsible Gaming page for a full overview of available tools and guidance.

Yes. 8jilizz offers a cooling-off period feature that lets you temporarily suspend your account for 24 hours, 7 days, or 30 days without permanently closing it. During a cooling-off period, you cannot log in or place wagers, but your account and balance remain intact. This is a great option if you feel you need a short break to reassess your gaming habits. You can activate a cooling-off period from Account Settings > Responsible Gaming, or by contacting our support team directly.